Returns & Refunds

1. Refund Eligibility

Customers have 14 days from the date of delivery to request a refund. The item must be unused, in its original condition, and with all packaging intact. Shipping costs are non-refundable.

2. How to Request a Refund

To initiate a refund request:

1. Email us at enquiry.zalla@gmail.com with:

   • Your invoice number

   • The name associated with the order

2. Once we confirm your request, we will provide return instructions.

3. Ship the item back to us within the specified timeframe.

3. Inspection & Refund Processing

Once we receive the returned item, we will inspect it to ensure it meets our return conditions. If approved, a full refund (excluding shipping costs) will be processed to your original payment method. Refunds may take 5-7 business days to reflect, depending on your bank or payment provider

4. Non-Refundable Items

• Items returned outside the 14-day period.

• Products that show signs of wear, damage, or alteration (due to usage).

5. Changes to This Policy

Zalla reserves the right to update or modify this policy at any time. Changes will be posted on this page, and continued use of the website signifies acceptance of the revised terms.

For any enquiries regarding this Policy, please contact us at Enquiry.Zalla@gmail.com

By using our website and services, you acknowledge that you have read, understood, and agreed to this Policy.

Thank you for shopping with Zalla!