Shipping Policy

1. Processing Time

Orders are processed within [2] business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Rates & Delivery Time

We currently ship within Australia only and offer a flat shipping rate:

Shipping Method: Standard Shipping Flat-rate

Delivery Times: 7-14 Business days

Cost: $10.95 (Free shipping on all orders above $110)

NOTE: Delivery times are estimates and may vary based on your location and external factors

3. No International Shipping

At this time, Zalla does not offer international shipping. We plan to expand our shipping options in the future. Stay tuned!

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can TRACK YOUR ORDER on our website or through the courier’s tracking system.

5. Address Accuracy

Customers must provide accurate shipping details at checkout. Zalla is not responsible for lost or undelivered packages due to incorrect addresses.

6. Lost, Stolen, or Damaged Packages

Zalla is not responsible for lost or stolen packages once they have been marked as delivered. If your package is lost in transit, we will assist you in filing a claim with the courier. If your order arrives damaged, contact us within 14 days with photos of the damaged product and packaging for a replacement or refund.

7. Shipping Delays

• We are not liable for delays due to factors beyond our control, including:

  • Extreme weather conditions

  • Courier disruptions

  • Public holidays or peak seasons

8. Changes to This Policy

Zalla reserves the right to update or modify this policy at any time. Changes will be posted on this page, and continued use of the website signifies acceptance of the revised terms.

For any enquiries regarding this Policy, please contact us at Enquiry.Zalla@gmail.com

By using our website and services, you acknowledge that you have read, understood, and agreed to this Policy.

Thank you for shopping with Zalla!